FAQ

Where are you located?

Los Angeles, CA

What is the processing time? 

I do my best to ship orders as quickly as possible! Please allow 3-5 business days to process your order and get it dropped in the mail.

I just placed an order, when will I receive it? 

In my experience most domestic orders will arrive within 3-5 business days once it is scanned by the carrier. However once it is scanned, it is out of my control in terms of shipping speed. Please allow a small cushion if possible to allow for possible delays during holidays, weather issues, etc.

How do I pick up my order?

Please email me at bohemianlilyco.com to coordinate a date/time to pick up your order. Most orders are ready for pickup within 2-3 business days.

Which mail carriers do you use?

USPS and UPS.

Do you accepts returns or exchanges?

Refunds are not accepted. However, if your item arrives damaged, I will gladly offer a replacement. Please email me at bohemianlilyco@gmail.com within three (3) days and send over photos of your damaged candle.